Patient Information during COVID-19

Patient Information during Covid-19 Period

From Monday 18th May we will be open for patients who require emergency/urgent or needed Osteopathic treatment. Due to guidelines set out by the General Osteopathic Council and The Institute of Osteopathy, we will be offering appointments on an assessment basis. This is set out below:

Triage Phone Call

Before your appointment you will receive a phone call during which you will be asked the questions set out below, and an assessment will be made if a visit to the clinic is appropriate.  If you feel unwell prior to your appointment, please telephone to let us know and do not attend the clinic. Please follow guidelines and self-isolate where necessary.

 Screening questionsYESNO
Do you have a new and persistent cough or temperature?  
Do you have Flu like symptoms?  
Have you been in contact with anyone who has a cough or temperature or been diagnosed with Covid 19?  
Have you or anyone you live with been asked to self-isolate?  
Are you pregnant, immune-compromised or over 70 years old?  
Have you experienced a loss of smell or taste recently?  

Arrival at the clinic

Please arrive at the time of your appointment and not too early so as to avoid long waiting times. If driving, please remain in your vehicle. You will be called into the clinic when we are ready. If you are not arriving in a vehicle, please take a seat in the waiting room. The waiting room chairs have been spaced accordingly. Our aim is to avoid you touching anything unnecessary and we will endeavour to take you straight through to the treatment room.  You will be requested to use either the hand sanitiser or wash your hands on arrival.

Please leave all unnecessary items of clothing or bags in your car or at home. Please avoid bringing other family members or children (apart from in a chaperone or consent requirement situation).

Waiting room/Treatment room

Surfaces and chairs will be disinfected between patients. The treatment tables are also waterproof and will be disinfected between patient visits. PPE may be worn and will be on a risk assessment basis. Please be assured that the Osteopath (as always) will thoroughly wash their hands before and after each treatment administered.

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